Terms of Service

1. Agreement to Terms

By accessing and using the NutraViora website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. NutraViora reserves the right to modify these terms at any time. Your continued use of our website constitutes acceptance of modified terms.

Eligibility: By using our services, you represent that you are at least 18 years of age or have parental consent if under 18. You also represent that you have the legal authority to enter into this agreement.

2. Use License

NutraViora grants you a limited, non-exclusive, non-transferable license to access and use our website and services for personal, non-commercial purposes. This license does NOT include:

• Modifying or copying website content
• Using website content for commercial purposes
• Attempting to reverse engineer or hack our systems
• Removing or altering any proprietary notices
• Transmitting spam or harmful code
• Scraping or automated data collection
• Framing our website or content

Any unauthorized use terminates this license and may violate intellectual property laws.

3. Disclaimer of Warranties

Medical Disclaimer

Website As-Is

The website and all content, products, and services are provided "as is" without warranties of any kind. NutraViora disclaims all express and implied warranties, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Accuracy of content
• Uninterrupted service
• Error-free operation

4. Limitations of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NUTRAVIORA SHALL NOT BE LIABLE FOR:

• Direct, indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages from use or inability to use our services
• Unauthorized access to your data
• Third-party content or services

TOTAL LIABILITY LIMITATION: Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

5. Products and Services

NutraViora makes best efforts to provide accurate product descriptions, pricing, and availability. However:

• We do not warrant that descriptions or images are entirely accurate or complete
• Prices and availability are subject to change without notice
• We reserve the right to refuse or cancel any order
• Product ingredients may vary slightly between batches
• We reserve the right to discontinue products at any time

All product information is provided for informational purposes only. Actual product packaging may differ from website images.

6. Ordering and Purchases

By placing an order, you agree to:

• Provide accurate and complete information
• Accept the product descriptions and pricing as displayed at time of purchase
• Comply with all applicable laws and regulations
• Use the products only as directed
• Not resell products without authorization

Age Restrictions: Some products may be restricted to persons 18+ years of age. We reserve the right to refuse orders that violate regulations.

Order Confirmation: Receipt of an order confirmation email does not constitute acceptance of your order. NutraViora reserves the right to accept or reject any order at our discretion.

7. Payment Terms

• Payment must be made at the time of order
• We accept all major credit cards, debit cards, and other payment methods as displayed
• Payment information is processed by secure third-party payment processors
• You authorize us to charge your payment method for the order amount plus applicable taxes and shipping
• If payment fails, your order will not be processed
• You are responsible for all taxes and duties applicable to your purchase

Billing Disputes: Contact our customer service within 30 days of billing for any discrepancies.

8. Returns and Refunds

Return Policy: Many NutraViora products are eligible for return within 60-90 days of purchase (check individual product pages for specific terms). To be eligible for a return:

• Product must be in original, unopened condition (if applicable)
• Packaging must be intact
• Return must be initiated within the specified timeframe
• You must provide proof of purchase

Refund Process

• Submit return request with order number and reason
• Receive return shipping instructions
• Ship product back to us (customer may cover return shipping unless defective)
• Upon receipt and inspection, refund is processed within 5-10 business days
• Original shipping costs are non-refundable

Non-Returnable Items

The following items are generally non-returnable:

• Opened or partially used products
• Products damaged due to misuse or improper storage
• Products purchased more than 90 days ago
• Items purchased on clearance or as final sale

9. Shipping and Delivery

• NutraViora ships to addresses within the United States and select international locations
• Shipping times vary based on location and carrier (typically 3-7 business days)
• Transit times are estimates only and not guaranteed
• You are responsible for providing accurate shipping address
• Shipping costs are calculated and displayed at checkout
• International orders may be subject to customs duties and taxes (recipient's responsibility)

Damaged or Lost Shipments

If your shipment arrives damaged or goes missing, contact us within 7 days with proof. We will work with the carrier to resolve the issue or issue a replacement/refund.

Delivery Address Changes

Once an order is confirmed and in processing, address changes may not be possible. Contact customer service immediately for urgent requests.

10. User Content and Behavior

Prohibited Activities: You agree NOT to:

• Post false, defamatory, abusive, obscene, or offensive content
• Harass, threaten, or intimidate other users or staff
• Attempt to gain unauthorized access to our systems
• Post spam, advertisements, or promotional content
• Violate any laws or regulations
• Infringe on intellectual property rights
• Disrupt website functionality

User-Generated Content (Reviews, Comments)

By posting reviews or comments, you grant NutraViora the right to use your content for promotional purposes. You warrant that:

• Content is your original work or you have authorization
• Content does not violate anyone's rights
• Content is truthful and not misleading

We reserve the right to remove or edit any content that violates these terms.

11. Intellectual Property

All website content, including but not limited to text, graphics, logos, images, and software, is the exclusive property of NutraViora or its licensors and is protected by copyright, trademark, and other intellectual property laws.

• You may not reproduce, distribute, or transmit website content without permission
• Unauthorized use of our trademarks or logos is prohibited
• You may not create derivative works based on our content
• Fair use limitations may apply for educational or informational purposes

Infringement Claims

If you believe your intellectual property has been infringed, please contact us immediately with documentation.

12. Indemnification

You agree to indemnify, defend, and hold harmless NutraViora, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our website or services
• Your violation of these terms
• Your violation of applicable laws
• Your infringement of third-party rights
• Content you post or transmit

13. Termination

NutraViora may terminate or suspend your access to our services immediately if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activity
• Harass or abuse staff or other users
• Create multiple accounts to circumvent restrictions
• Attempt to manipulate our systems

Upon termination, your right to use our services ceases immediately. You remain liable for any obligations incurred before termination.

14. Contact Us

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles. Any disputes shall be resolved in the state or federal courts located in New York County, New York.

Severability: If any provision of these terms is found invalid, that provision is severed and the remaining provisions remain in effect.